Return Policy

1. About LuxuryHairs by Zoey

LuxuryHairs by Zoey is a premium brand specializing in high-quality human hair wigs and wig accessories. We provide luxurious, stylish, and durable hair solutions designed to help you look and feel your best.

2. Eligibility & Account Responsibility

• You must provide accurate information when placing an order or creating an account (if applicable).
• You are responsible for maintaining the confidentiality of your login details and activities on your account.
• We may suspend access if we suspect unauthorized use or fraudulent activity.

3. Products & Descriptions

We offer 100% human hair wigs (including bone straight, body wave, curly, frontal, closure, and custom-made wigs) and wig accessories. We aim to display product descriptions, photos, and details as accurately as possible.

• Color may vary slightly due to lighting and screen differences.
• Custom-made units are produced to your provided specifications.
• Product availability may change without notice.

4. Orders, Pricing & Payment

• All prices are displayed on the website and may be updated at any time.
• Placing an order is an offer to purchase; we reserve the right to accept or decline any order.
• Payment must be completed before your order is processed, unless otherwise stated.
• If a pricing error occurs, we may cancel the order and refund any payment received.

5. Shipping & Delivery

• Delivery timelines depend on your location and chosen shipping option.
• We are not responsible for delays caused by couriers, customs, weather, or events beyond our control.
• Please ensure your delivery address is correct; re-delivery costs may apply for returned parcels.

6. Returns, Exchanges & Hygiene Policy

Due to hygiene and safety considerations, wigs and hair products may have special return conditions. We recommend reviewing product details carefully before purchase.

• Items must be unused, unaltered, and in original packaging where returns are permitted.
• Custom-made wigs are generally non-returnable unless faulty or incorrect due to our error.
• Approved refunds may be processed to the original payment method (subject to payment provider timelines).

7. Wig Care & Maintenance

Proper care helps maintain durability and a flawless finish. Please follow any care instructions provided with your purchase. We are not liable for damage caused by improper handling, chemical treatments, excessive heat, or unauthorized modifications.

8. Promotions, Discounts & Gift Items

• Promotions are subject to availability and may be changed or ended without notice.
• Discounts cannot always be combined unless explicitly stated.
• Free gifts and promotional items may be substituted with items of similar value if out of stock.

9. Intellectual Property

All website content (text, images, logos, product names, and designs) belongs to LuxuryHairs by Zoey or licensed partners and is protected by intellectual property laws. You may not copy, reproduce, or distribute content without written permission.

10. User Conduct

• Do not use the website for unlawful purposes or to violate any local or international laws.
• Do not attempt to disrupt the website, introduce malware, or access restricted areas.
• We may remove content or restrict access if you violate these Terms.

11. Limitation of Liability

To the fullest extent permitted by law, LuxuryHairs by Zoey will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability for any claim will not exceed the amount paid for the product related to the claim.

12. Privacy

We respect your privacy and handle personal data in line with our Privacy Policy. By using our website, you agree to how we collect and use information as described there.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page, and continued use of the website means you accept the updated terms.

14. Contact

If you have questions about these Terms, please contact LuxuryHairs by Zoey through the contact details provided on our website.